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customer orientation

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См. также в других словарях:

  • Customer orientation — (CO) is the set of beliefs in sales that says that customer needs and satisfaction are the priority of an organization. It focuses on dynamic interactions between the organization and customers as well as competitors in the market and its… …   Wikipedia

  • orientation — o‧ri‧en‧ta‧tion [ˌɔːriənˈteɪʆn, ˌɒ ǁ ˌɔː ] noun 1. [countable, uncountable] MARKETING the type of activity or thing that a business or organization gives most attention to: • The company needs to develop a stronger orientation towards marketing… …   Financial and business terms

  • Customer experience systems — are integrated business and operational support systems (BSS/OSS) that particularly address service providers’ mandate of focusing on the customer experience. Systems Reflect New Customer Orientation In the past, service providers (wireline,… …   Wikipedia

  • Customer involvement management — Customer Involvement Management, CIM, is an approach that takes the customer orientation one step further than Customer Relationship Management[1]. CIM is about identifying and developing possibilities to involve customers in the business and… …   Wikipedia

  • orientation — UK [ˌɔːrɪənˈteɪʃ(ə)n] / US [ˌɔrɪənˈteɪʃ(ə)n] noun Word forms orientation : singular orientation plural orientations 1) [countable/uncountable] the particular interests, aims, and emphasis of a business, political group, or other organization… …   English dictionary

  • orientation — o|ri|en|ta|tion [ ,ɔriən teıʃn ] noun 1. ) count or uncount the particular interests, goals, and emphasis of a business, political group, or other organization: Market orientation emphasizes the needs of the customer. orientation to/toward: the… …   Usage of the words and phrases in modern English

  • customer — / kʌstəmə/ noun a person or company that buys goods ● The shop was full of customers. ● Can you serve this customer first please? ● She’s a regular customer of ours. (NOTE: The customer may not be the consumer or end user of the product.) ▪▪▪… …   Marketing dictionary in english

  • customer — / kʌstəmə/ noun a person or company that buys goods ● The shop was full of customers. ● Can you serve this customer first please? ● She’s a regular customer of ours. (NOTE: The customer may not be the consumer or end user of the product.) ▪▪▪… …   Dictionary of banking and finance

  • Customer centricity — is a strategy to fundamentally align a company’s products and services with the wants and needs of its most valuable customers to maximize profits for the long term. Customer centricity refers to the orientation of a company to the needs and… …   Wikipedia

  • Market orientation — perspectives include the decision making perspective (Shapiro, 1988), market intelligence perspective (Kohli and Jaworski, 1990), culturally based behavioural perspective (Narver and Slater, 1990), strategic perspective (Ruekert, 1992) and… …   Wikipedia

  • Business process orientation — The concept of business process orientation (BPO) is based upon the work of Deming (Walton, 1996), Porter (1985), Davenport and Short (1990), Hammer (1993, 1996 and 1999), Grover et al (1995), and Coombs and Hull (1996). This body of work… …   Wikipedia

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